Privacy Policy

Introduction

silveroks is committed to protecting the privacy and personal information of our residents, their families, and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or engage with our services. We handle all personal data in accordance with the Personal Data Protection Act 2010 (PDPA) of Malaysia.

By using our website or services, you consent to the data practices described in this policy. If you have any questions or concerns about our privacy practices, please contact us at privacy@silveroksb.

Information We Collect

Personal Information You Provide

We collect personal information that you voluntarily provide to us when expressing interest in our services, including:

• Name and contact information (email address, phone number, mailing address)
• Information about the prospective resident (age, medical considerations, support needs)
• Family member or authorized contact details
• Communication preferences
• Any other information you choose to provide in correspondence with us

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and browsing activity, including:

• IP address and general location data
• Browser type and version
• Pages visited and time spent on our website
• Referring website addresses
• Device information and operating system

How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your inquiries and provide information about our residence options
• To communicate with families about potential residency and services
• To arrange tours and consultations at our facility
• To process residence applications and agreements
• To improve our website and services based on user feedback and behavior
• To send relevant updates about our community (with your consent)
• To comply with legal obligations and protect our legal rights
• To maintain safety and security at our residence

Legal Basis for Processing

Under Malaysian PDPA, we process your personal data based on:

• Your consent when you submit inquiry forms or request information
• Contract performance when processing residence applications
• Legitimate interests in operating our business and providing quality senior living services
• Legal obligations under Malaysian healthcare and safety regulations

Data Sharing and Disclosure

We do not sell, rent, or trade your personal information. We may share your information only in the following circumstances:

• With service providers who assist in operating our website or conducting our business (under strict confidentiality agreements)
• With medical professionals or emergency services when necessary for resident health and safety
• When required by Malaysian law or legal process
• To protect the rights, property, or safety of silveroks, our residents, or others
• With your explicit consent for specific purposes

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Secure servers and encrypted data transmission
• Access controls limiting staff access to personal data
• Regular security assessments and updates
• Staff training on data protection and confidentiality
• Physical security measures at our residence facility

While we strive to protect your information, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security but maintain industry-standard protections.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required or permitted by law. Specifically:

• Inquiry information: Retained for up to two years unless you request earlier deletion
• Resident information: Retained for the duration of residency plus seven years for legal and healthcare documentation requirements
• Website analytics data: Retained for up to 24 months

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance user experience and analyze website traffic. For detailed information about how we use cookies, please refer to our Cookie Policy.

You can control cookie settings through your browser preferences. Note that disabling cookies may affect website functionality.

Your Rights Under PDPA

Under Malaysia's Personal Data Protection Act 2010, you have the following rights regarding your personal data:

• Right to access your personal data we hold
• Right to request correction of inaccurate or incomplete data
• Right to withdraw consent for data processing
• Right to request limitation of data processing
• Right to prevent processing likely to cause damage or distress
• Right to object to automated decision-making

To exercise any of these rights, please contact us at privacy@silveroksb. We will respond to your request within the timeframe required by Malaysian law (typically within 21 days).

Third-Party Websites

Our website may contain links to third-party websites for your convenience and information. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child without appropriate consent, we will delete such information promptly.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website with a revised "Last Updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.

Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Supervisory Authority

If you have concerns about how we handle your personal data that we have not adequately addressed, you have the right to lodge a complaint with the Personal Data Protection Commissioner of Malaysia.